Where are Netshoes' headquarters?

Our principal executive office is located at Rua Vergueiro 961, Liberdade, Zip Code 01504-001, in the city of São Paulo, State of São Paulo, Brazil.

When was Netshoes' initial public offering (IPO) and where are the shares traded?

Netshoes (Cayman) Limited went public on April 12, 2017 at a price of $18 per share, each representing one ordinary share of Netshoes.

Netshoes' share are traded on the New York Stock Exchange (NYSE) under the ticker symbol NETS. You may refer to the Stock page for further details.

What is the dividend policy of Netshoes?

Since our inception, we have not declared or paid any dividends on our common shares, and we have no present plan to pay any dividends on our common shares in the foreseeable future. We intend to retain most, if not all, of our available funds and any future earnings to operate and expand our business.

We may make any future determination to pay dividends based on an ordinary shareholder resolution, but no dividend may exceed the amount recommended by our board of directors. Even if our board of directors recommends a dividend payment, the form, frequency and amount will depend on a number of factors, including our future operations and earnings, our capital requirements and surplus, our general financial condition, impositions of restrictions on conversions and remittances of funds abroad in the jurisdictions where we operate, contractual restrictions and other factors that the board of directors may deem relevant. Cash dividends on our common shares, if any, will be paid in U.S. dollars.

How do I know when Netshoes releases its next financial results?

You may visit the Events & Presentations page to find out our upcoming results announcement date. Alternatively, you may subscribe to our Email Alerts page to receive updates.

When is the fiscal year end of Netshoes?

Our fiscal year ends on December 31.

Who are Netshoes’ independent auditors?

Our independent auditor is KPMG Auditores Independentes.

Until when will Netshoes remain in the condition of a “emerging growth company”?

We will remain an emerging growth company until the earlier of (1) the last day of the fiscal year (a) following the fifth anniversary of the completion of this offering, (b) in which we have total annual revenues of at least US$1.0 billion, or (c) in which we are deemed to be a large accelerated filer, which means the market value of our common shares that is held by non-affiliates exceeds US$700.0 million as of the prior June 30th, and (2) the date on which we have issued more than US$1.0 billion in non-convertible debt during the prior three-year period.

As a foreign private issuer and emerging growth company, we may be subject to different disclosure and other requirements than domestic U.S. registrants and non-emerging growth companies.

What are the definition for the main Key Performance Indicators (KPI) used by Netshoes?

Gross merchandise volume (''GMV'')

Mean the sum of net sales, returns, GMV from marketplace and net sales taxes. Excludes marketplace and NCard activation commission fees.


Adjusted Selling and Marketing Expenses

Is defined as selling and marketing expenses less amortization and depreciation expenses.


Adjusted General and Administrative Expenses

Is defined as general and administrative expenses less amortization and depreciation expenses.


Net Adjusted Financial Result

Is defined as the sum of financial income and financial expenses less ''Certain Other Net Financial Result''.


Certain Other Net Financial Result

Is defined as the sum of foreign exchange gains/losses, derivative financial instruments gains/losses, bank charges and other financial income/expenses.


Adjusted Operating Expenses

Is defined as operating expenses (selling and marketing, general and administrative and other operating expenses) less amortization and depreciation expenses, plus ''Certain Other Net Financial Result''.



Is defined as net income/loss, plus net adjusted financial result, plus income tax, plus depreciation and amortization expenses.



Is defined as EBITDA divided by net sales for the relevant period, expressed as a percentage.


Net Working Capital Cycle

Mean the sum of the balances of (a) Trade accounts receivable and (b) Inventories, less (c) the balance of Trade accounts payable, plus the balance of (d) Reverse factoring.


Foreign Exchange Neutral (“FX Neutral”)

Growth rate shown on constant local currency basis, aiming to demonstrate what the results would have been had exchange rates in Mexico and Argentina remained constant during the period comparison.


Registered members

Mean the sum of all people that have completed the registration form in all our websites.


Active customers

Mean customers who made purchases online with us during the preceding twelve months as of the relevant dates.


Repeat customers

Mean the sum of orders placed by customers who have previously purchased from us during the preceding twelve months as of the relevant dates.


Invoiced orders

Mean the total number of orders invoiced to active customers during the relevant period (online and offline sales).


Average basket size

Mean the sum of invoiced order value in connection with a product sale (online and offline), including shipping fees and taxes, divided by the number of total invoiced orders for the relevant period. Excludes B2B and NCard operations.


Orders placed from mobile devices

Mean the sum of total orders placed by active customers through our mobile site and applications as a percentage of total orders placed by active customers for the relevant period.


Partner-branded stores

Mean all partner-branded online stores that we manage.